Aravind Eye Hospital Case Study Example | Topics and Well Written Essays - 750 words

Aravind Eye Hospital - Case Study Example Though faced with challenges, it surpasses every expectation of quality, responsiveness and dedication by the people involved (Rangan 1993). Question 1 It is pretty much obvious that Aravind Eye Hospital had been successful so far in what was envisioned as its mission and objective. Dr. V was inspired by Mahatma Gandhi and Sri Aurobindo which propelled him to come up with an eye hospital delivering quality eye care at reasonable rates. The success of any mission can be attributed to two factors- the commitment and influence of the initiator of the idea and the people who help realizing the process through their tasks, activities and efforts. In this light, Dr. V’s role can be considered to be of a leader and guide and practicing what he preaches. Even after suffering from acute arthritis, he continued performing eye surgeries which demonstrates his zeal and interest to serve the society and this only infuses the needed motivation in his staff. His involvement in the registrati on process, trying to further the concept of the hospital to other far off regions and willingness to reach every nook and corner of the world in eliminating blindness demonstrates clear leadership and envisioning abilities of Dr. V which is the cornerstone to the hospital’s success. ... Question 2 The quality of service at both the free and the paying hospital exceed expectations. With qualified surgeons, trained nurses, imported and state-of-the-art equipments and involved customer service count for the unimaginable success level of the hospital. Though price feature remains a distinguishing factor of quality between the free and the paying hospital, yet instances of higher variation seemed less. The complete process of testing and screening is similar in both the facilities. Moreover, shifts of nurses and staff are rotated in both the free and paying hospital so that no discrimination in quality or care giving can be made. Regular training sessions for staff and visits from qualified ophthalmologists and professionals further identifies any discrepancies in the hospital processes and eliminates chances of quality defects. Especially at free hospital, high quality is obvious from the fact that nurses and attendants manage the crowd and answer to the queries of poor villagers which is more like comforting them and make them feel at home which is the biggest instance of quality service. Informal chit-chat at operation table removes anxiety of the patient which again proves the dexterity of Aravind surgeons and staff in attending to even the minutest details which actually comfort nervous patients and count towards quality care. Currently, only family members of Dr. V are involved in the entire hospital management which is in some or the other way limiting the scope and expertise level of the hospital. This should be done away with by recruiting other competent and qualified professionals from other regions and sectors. Question 3 The satellites hospitals of Aravind are

The value and impact of information technology investments and the Thesis

The value and impact of information technology investments and the implications of those investements for effective management of the information systems organization - Thesis Example It has been concluded after performing this research that the technological resources are allocated by investing in the field of the information technology. Different firms which are existing and running business want to improve their operations and working systems of the business. Hence the impacts which are measured after the implementation of these technological advancements are known as the intangible benefits. These initiatives are increasing more in the developing countries which is discussed in detail in the report. This factor contributes in the overall economical performance of the organization as well as to the country. Moreover it is beneficial for the competition also. There are several reasons which are present in the thesis for which organization wants to improve the overall operations or few departments with the help of information technology investment. The value that is achieved by the use of IT is also described in paper for having a clear idea about the advantages and uses of these types of investments. The paper concludes with in-depth analysis of the framework discussed and provides some options which can be implemented in organizations looking for IT advancement. Technological advancements in every field are necessary and should be used by organizations striving for their development. Every organization whether big or small needs to be updated and want to invest more in the field of information technology. Every organization works specifically on improving their operations and processes with the help of latest information technology techniques and processes. Large companies focus more on these types of investments in order to get the maximum output from its operations and to earn more revenues.